Designed in NYC, Worn Everywhere!
To Make sure you get the right size,please refer to our size chart before buying.
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 7-15 Days |
| Canada, Europe | 10-20 Days |
| Australia, New Zealand | 10-25 Days |
| Mexico, Central America, South America | 15-30 Days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you havenât received tracking info within 5 days, please contact us.
My tracking says âno information available at the momentâ.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if youâd like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product youâve receive you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Jewelry Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.thejlryshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Please do not send your purchase back to us unless we authorise you to do so.
| Positive (100%) | 5 Stars (6) |
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4 Stars (1) |
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| Neutral (0%) | 3 Stars (0) |
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| Negative (0%) | 2 Stars (0) |
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1 Star (0) |
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| Buyer | Real customer reviews | |
|---|---|---|
L***l  |
30 Sep 2018 02:56 Good store. I recomand |
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V***k  |
28 Jul 2018 16:25 buzz, on about 98, from 69, og 88 approached M, but it would be possible to shorts a little more |
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N***a |
13 May 2018 22:07 the quality is very good, beautiful, everything is as in the photo and in the description, the courier delivered! I asked for the size L, I was sent XS 
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Customer  |
9 May 2018 09:58 Really nice! |
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N***a |
26 Apr 2018 03:39 The complex is super fast delivery and it's a pity to the door only the seller sent size S and I asked for M 
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C***g  |
22 Apr 2018 04:41 The item is similar to the picture on the website but I had assumed the ribbon on the pj bottoms was a drawstring that could loosen or tighten, which was not the case. It is just an actual ribbon used for decorative purposes. The fabric is silky smooth and all appears to be well seamed. In regards to shipping, the processing of the order took longer than usual and I had to extend it, giving it a week before it was shipped. It was mailed from here in the USA and took the customary transit time of another week before it arrived. Otherwise, a very nice ok for the price. 
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D***a |
13 Apr 2018 05:44 Very fast delivery! Ordered 28.03, received 13.04. I brought a courier, which is very convenient) fabric is a nice, artificial silk. Very beautiful color, saturation, and altered in the light. Lace is very gentle, not prickly. Nothing rubs anywhere. Good kit. Everything is fine in size, the shorts are perfectly perfect, but the top, as many have written, bristles in the armpits, but not much, just tighten the straps a little harder and there is no problem. Super seller! 
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